We deliver our products through reliable third-party couriers. The process involves careful handling and delivery of your purchased items in the best possible condition. Upon receipt of your order, our team ensures that all products are securely packaged before being dispatched for delivery. Once shipped, you will receive an email or SMS notification with tracking details.
Please ensure that the proof of delivery receipt is signed and confirmed by the customer upon delivery. This helps us track and confirm the successful delivery of the items.
In certain cases, your order may be shipped in multiple packages. This could result in multiple postings to your cardholder’s monthly statement. We will provide tracking details for each shipment.
You may return your order at the time of delivery without any additional charges. Please note that we do not offer exchanges for colour or size. If you’d like a different option, a new order must be placed after the return.
In case of damage, breakage, or malfunction of the product, please contact us within 24 hours from receiving the order. We prioritize resolving any concerns and will offer repairs or replacements at our discretion.
If you receive the wrong product, please contact us within 24hours. We will prioritize sending the correct product within 2-3 business days.
Yes, you can cancel your order 24 hours before the scheduled delivery date without any extra charge. Your refund will be processed within 30 business days. For more details, please refer to our cancellation policy.
Once an order is placed, address changes cannot be made online. However, you can cancel your order and place a new one with the updated address. If you need to update the delivery address after placing an order, please contact our customer service team.
If you are unavailable at the time of delivery, you can reschedule your delivery free of charge. Please contact us as soon as possible to arrange an alternative delivery time.
If you are unavailable to receive the delivery, you can nominate someone else to receive it on your behalf. The nominated person must provide the order confirmation (email or SMS) and a valid ID (Emirates ID or Passport) upon receiving the delivery.
Once your order is confirmed, expect delivery within 1-5 working days for local orders.
Enjoy free delivery and assembly on all orders above AED 1499. For purchases below this amount, a delivery charge would be applicable
Customers can cancel their order/requested services within 24 hours of placing the order, and refunds will be processed back to the original payment solution used by the customer. Please allow up to 30 days for the refund transfer to be completed.
We hope this policy helps clarify your queries about the delivery and cancellation process. For more information, feel free to contact our customer service team or visit our website.
Thank you for shopping with Rigid Industries FZC!
